Design is a complex problem-solving tool for approaching the wicked problems riddling healthcare today. By understanding and identifying the issue, design inspires new thoughtful ideas and has the power to change the patient and provider experience. .
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Conscious design of materials, teaching techniques, and processes to assist in patient and student understanding of complex medical concepts. Design elevates the patient experience by empowerment.
Empowering patients, streamlining processes, or improving performance on hospital metrics have downstream effects. They create value not only for the patient, but the hospital system as a whole.
Design thinking research methods in combination with traditional rigorous scientific methods enables an in-depth understanding of all aspects of a problem. Design adds creative information gathering techniques to access tacit or implicit knowledge.
Using design thinking, available resources can be deliberately maximized and gaps in care can be creatively addressed. In a resource-limited environment this translates to finding a tailored solution to elevate the standard of care and provide equitable care to the local community.
By stepping back and consciously using design methods to study everyday operations for care delivery, bottlenecks can be identified and addressed. Design encourages problem reframing and a deep understanding of an issue. With this understanding design allows for targeted, oftentimes less costly solutions.